Free standard shipping on orders over $99

100% genuine salon stock, sourced in Australia

Easy 30 day returns on unopened items

Customer service

Contact us

A real inbox, answered by a person. Give us the order number and we can usually fix it in one reply.

Send us a message

One inbox, answered by a person, Mon to Fri, 9am to 5pm ET. We aim to reply within one business day. Weekends and public holidays roll to the next business day.

Optional. It speeds everything up if you have it.

Tell us what happened and what you want done about it. Detail is faster than politeness.

Other ways to reach us

Email
support@hayaiti.com
Postal address
4 Robert Speck Parkway, Suite 1200, Mississauga ON L4Z 1S1, Canada
Returns address
1 Robert Street, Toronto ON M5S 2K2, Canada
Hours
Mon to Fri, 9am to 5pm ET
Where we are
Ontario, Canada. The phone number is a Canadian number, so check the time before you call from Sydney or London.
Reply time
One business day for most messages

If it needs sorting today, call +1 (289) 856-8434. It is a real line, answered by a person, Mon to Fri, 9am to 5pm ET. Everything else here reaches the same people, just a little slower, and the address in Toronto is where returns actually go.

Before you write in

  • Order not arrived? Check the tracking, then read shipping
  • Want to send something back? Start with returns
  • Quick question? It might already be in the FAQ